Order & Payment
100% Payment security
Refunds & Returns
Production & Delivery
100% Satisfaction Guarantee
100% Clarity & Honesty
We accept every trusted form of payment, giving our customers the flexibility and the peace of mind they should expect.
It's never been easier or safer to pay online, however if you prefer to send a cheque, this will add a little time to your order for payment clearance. If this is your preference we will notify you when the cheque is received and provide an estimated clearance time.
For customised orders with a lead time, we are very happy to discuss deposits and balance settlements on a case by case basis.
We are not VAT Registered yet: Our prices do not include VAT, nor is any VAT to be added!
You will know when to expect your items and will be confident that we are true to our promise.
We manage our order book and customer expectation by modifying lead times on our shipping profiles. Despatch times are stated clearly at point of order. Having said that, we strive to produce items quickly to our high standards, and aim to despatch early.
If you have your own deadline you're working to (last minute again?!) let us know and we will be totally honest with you. We want the order but will not risk letting you down.
Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it.
This is in accordance with the distance selling regulations, known as the Consumer Contracts Regulation from July 2014.
Customised products are exempt from this regulation and cannot be returned. However we will accept a cancellation before production has started.
SSL & Payment Security
We only use payment providers that ensure your payment is taken using a secure connection encrypted with an SSL certificate. Why SSL is so important to you? SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. SSL is the industry standard and is used by millions of websites in the protection of their online transactions with their customers. Once the payment has been processed, your card details are not retained, so there is absolutely no possibility of the theft of your card data
Shipping & Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
United Kingdom: 1-3 business days
North America: 5-8 business days
Europe: 2-5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We cannot be held responsible for delays due to customs.
Returns & exchanges
We gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation
Please contact us asap.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
We will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)