FAQs

 

1. Do your frame sizes relate to the frame capacity, the external dimensions, or the visible area?

Conventionally, frames are 'sized' and named according to the capacity of the picture they can hold.
The outer dimensions are therefore a little larger, and the visible area a little smaller.

Approx technical specs are on each listing, in both inches and millimetres.
If you are not sure please feel free to contact us.

Which woods are available?  Are they FSC/PEFC approved?

All our wood is solid hardwood sourced from a distributor in the UK. We never use anything artificial such as laminates, plywood, or MDF.

We have access to the following woods:
European Oak
American Black Walnut
Canadian Maple

Yes our supplier is FSC approved and PEFC accredited. Sustainable and responsible forestry is one of our core values.

How are your items finished?

All items are sanded to a fine grit and finished using Osmo Polyx Oil in matt.
This finish is 'Micro-porous' which means that although the wood is protected, it can still breathe as it is not completely sealed as it would be with a varnish. It also looks fantastic and really brings out the beauty of the grain in a natural way.

We do not use stains or dyes on our wood, unless there is a specific customer request to do so. We prefer to let the natural beauty of our premium materials come through unadulterated.

Do your frames come with glazing. Is it glass or plastic?

All our frames are glazed.
Our standard glazing material is crystal clear, super safe, 2mm acrylic. Larger orders are provided with 3mm cast acrylic.

Compared to glass it is easier to handle, cut and trim. It is more cost effective, as there is less waste and there are no breakages. It is much safer to put through the postal system, eliminating the risk of broken glass on your doorstep. Most importantly, once the protective film is removed from both sides, its optical qualities are excellent.

What if I change my mind?

It's not a problem.  Please contact us as soon as possible, and we can arrange a cancellation or amendment straight away

Can I order a frame with glass or speciality glazing?

We welcome custom orders, and glazing upgrades will fall under this. Just send us a custom order request for pricing information.

We have access to a fantastic supplier who can provide both extruded and cast acrylics in various thicknesses. They also offer a 99% UV filtering option in acrylic.

Please note however that we do not ship real glass simply due to the risks of breakage. Some customers have decided to purchase a frame from us without any glaze, and sourced their own glass locally as it normally easy enough to source.

Discounts and coupons

We appreciate that some shops and marketplaces commonly use discounts and coupons to encourage your purchase. We do not follow this practice. Our order book is healthy, our prices are set fairly, and our P&P costs accurately reflect the courier/packaging costs we incur in delivering your order.